Thank you for shopping with Antram. We strive to provide high-quality skincare and home fragrance products to ensure customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return or replacement if:

• The product received is damaged, defective, or leaked.
• You received the wrong product.
• The item is missing from your order.

To be eligible:

• The request must be made within 7 days of delivery.
• The product must be unused and in its original packaging.
• Proof of purchase and unboxing photos/videos may be required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
• Products damaged due to misuse
• Items purchased during special clearance or sale offers
• Personal care items once opened for hygiene reasons

3. Refund Process

Once your return request is approved:

• Refunds will be processed to the original payment method.
• Refund processing may take 5–10 business days depending on your bank or payment provider.
• In some cases, store credit or replacement may be offered instead of a refund.

4. Cancellation Policy

• Orders can only be cancelled before they are shipped.
• Once an order has been dispatched, cancellation requests may not be accepted.

5. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

• Contact us immediately with order details and product photos.
• We may provide a replacement or full refund after verification.

6. Shipping Charges

• Original shipping charges are non-refundable unless the issue is caused by our error.
• Return shipping costs may be covered by Antram for approved damaged or incorrect items.

7. Contact Us

For refund, return, or cancellation support, please contact us through the official support details available on Antram.